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Return, Refund & Exchange Policy

Return, Refund & Exchange Policy

Welcome to Abbhaa Narang. We value our customers and aim to provide a smooth and hassle-free shopping experience. If you are not completely satisfied with your purchase, our Return, Refund, and Exchange Policy is here to help you.

Please read the policy carefully before requesting a return, refund, or exchange.

1. Return Policy

We accept return requests for eligible products purchased directly from the Abbhaa Narang Official Website.

If you receive a product that does not meet your expectations, you may request a return by contacting our support team within the allowed return period.

To initiate a return request

Submit a request

Once your request is reviewed, our team will share the return address and further instructions.

Please note that customers are responsible for sending the product back through a courier service.

2. Exchange Policy

We offer easy exchanges within 14 days of delivery.

You may request:

  • Exchange for the same product in a different size or color (subject to availability)
  • Exchange for a different product

The exchange process will begin only after the returned product is received and approved by our quality inspection team.

3. Refund Policy

Refunds are processed only after the returned product passes our quality inspection.

Once approved:

  • The refund will be initiated to the original payment method.
  • Processing time may vary depending on your bank or payment provider.

Please note:

  • Shipping charges are non-refundable unless the error was from our side.
  • Refunds will not be processed for products that fail the quality check.

4. Return Eligibility Conditions

To be eligible for a return or exchange, the following conditions must be met:

Product Condition Requirements

  • The item must be unused.
  • The item must be unwashed.
  • The item must be undamaged.
  • All original tags must be attached.
  • The product must be returned in its original packaging.

Products that are found used, damaged, altered, or missing original packaging may not qualify for a refund or exchange.

5. Important Unboxing Video Requirement

For any claims related to:

  • Missing items
  • Wrong product received
  • Damaged product received

Customers must provide a clear unboxing video as proof.

Important Guidelines:

  • The video should start before opening the package.
  • The shipping label should be clearly visible.
  • The issue must be reported within 24 hours of delivery.
Without proper video evidence, we may not be able to process the claim.

6. Quality Inspection Process

After receiving the returned item, our quality assurance team will inspect the product carefully.

The product must meet all return eligibility conditions mentioned above.

If the Product Passes Inspection:

  • Refund or exchange will be approved.

If the Product Fails Inspection:

  • Refund or exchange request may be rejected.
  • The product may be shipped back to the customer.

7. Non-Returnable Situations

Returns or exchanges may not be accepted in the following cases:

  • Product is used or washed
  • Product is damaged after delivery
  • Original tags are removed
  • Product is returned without original packaging
  • Return request is made after the allowed period
  • No unboxing video is available for missing/wrong item claims

8. Cancellation Policy

Orders can only be cancelled before they are shipped. Once the order has been dispatched, cancellation requests may not be accepted. To request an order cancellation, contact us immediately at: abbhaanarang@gmail.com

9. Contact Information

If you have any questions regarding returns, refunds, exchanges, or cancellations, feel free to contact us at abbhaanarang@gmail.com

Thank you for shopping with Abbhaa Narang. We appreciate your trust and support.